TOTAL COMFORT MECHANICAL INC.
TERMS & CONDITIONS / PRIVACY POLICY

1. Introduction
   Total Comfort Mechanical Inc. ("Company", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This document explains how we collect, use, store, and share your data, including our SMS messaging practices.
   
   
2. Information We Collect
   We collect the following types of personal information:

• Name
• Phone number
• Email address
• Service address
• Payment information (processed securely via third-party payment providers)
• Any other information provided voluntarily by you
  
  

3. How We Use Your Information
   We use your information to:

• Provide and manage requested services
• Communicate regarding appointments and service updates
• Send promotional and marketing communications (if opted-in)
• Improve our website and customer experience
• Fulfill legal requirements
  
  

4. Data Collection and Usage via ServiceTitan
   We utilize ServiceTitan software to collect, manage, and securely store customer data. Information includes your name, contact details (phone, email, address), appointment details, communication preferences, and transaction history. This data helps us:

• Efficiently schedule and manage service appointments
• Send automated reminders and notifications about appointments
• Improve customer service and response times
• Process payments and maintain accurate billing
• Analyze service trends for better customer experience

We do not sell or rent your personal data to third parties for marketing purposes.
Access to your data is limited strictly to authorized personnel necessary for service operations.

5. SMS Communications Terms & Conditions
   By opting in to our SMS messaging service, you agree to receive text messages from Total Comfort Mechanical Inc. about appointments, service updates, account notifications, and promotional messages.

Message Frequency:
Message frequency varies. Typically, you will receive up to two messages per appointment (confirmation and reminders). You may also occasionally receive promotional messages and service notifications.

Charges & Carriers:
Standard message and data rates may apply. Please contact your mobile carrier for details regarding your plan. Total Comfort Mechanical Inc. is not responsible for any SMS-related charges.

Opt-In & Consent:
You provide consent to receive SMS messages by submitting your phone number on our website, scheduling appointments, or explicitly signing up for messaging alerts.

Opt-Out:
To stop receiving text messages, reply "STOP" to any message. You will then receive a confirmation and no further texts.

Help:
For assistance, reply "HELP" to any message or contact us directly at:

• Email: office@totalcomfortmech.com
• Phone: (781) 999-1275
  
  

6. Information Sharing & Third Parties
   We do not sell, rent, or share your phone number or texting opt-in data with third parties for promotional or marketing purposes.
   
   
7. Data Security
   We employ security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, complete security cannot be guaranteed for data transmitted via the internet.
   
   
8. Cookies & Tracking
   Our website may use cookies to enhance user experience. You can adjust your browser settings to manage or block cookies.
   
   
9. Your Rights
   You may request:

• Access to your personal data
• Correction of incorrect data
• Deletion of data (subject to legal limitations)
  
  

10. Policy Changes
    This policy may be updated periodically. Updates will be clearly indicated on our website.
    
    
11. Contact Information
    For any questions or concerns regarding this policy, please contact:

Total Comfort Mechanical Inc.
WENDELL G. DE PAIVA - President
4 Garfield Circle, Burlington, MA 01803
Phone: (781) 999-1275
Email: office@totalcomfortmech.com